eSupport.com View Newsletter Archive Support
Monthly Newsletter
eSupport.com Products

Question and Answer
We love our Toshiba Satellite P70 laptop. It was a rocket when we purchased it last December. But lately it shuts off on its own, is noticeably slower at times and takes forever to boot-up. Toshiba support suggested that our laptop may have been infected with a nasty virus or perhaps some sort of malware or spyware. I've tried several apps, but nothing is detected. One tech told me to re-install Windows, which sounds overwhelming. Needless to say, it's very concerning. Is there anything you folks can suggest? Thank you for your help.
– Jan T. Chicago, IL
Thanks for the question Jan. Like most of us, you probably surf the web and download software from time to time. Most likely your PC was infected at some point. It's quite common. This can cause your laptop to experience certain performance issues that you've stated. Our best advice is to try a great all around PC repair program called Reimage. Within minutes Reimage's free scan will safely detect all sorts of hidden errors on your PC, including your Windows operating system. Reimage's patented repair process removes and replaces damaged files found during the scan. During repair, Reimage not only removes hidden damage, but also reverses the damage done to your Windows OS by replacing corrupted and deleted files with fresh Windows files and components from their continuously updated online database. Your PC's performance, stability and security will be restored and improved.

» Download Reimage
I am running antivirus software on my computer, but I still seem to have a virus infection on my computer. How is this possible?
– Robert M., Harrisburg, PA
Unfortunately, this is a fact of life. Antivirus software is not able to catch 100% of all viruses that are spread every day. Criminals are making money with spreading viruses, and they do everything they can to avoid detection by antivirus programs. It can take hours - sometimes days - before your antivirus program is able to detect a virus. In your case, this was too late. Luckily, there are specialized tools that can help. We recommend you download Surfright's HitmanPro 3. HitmanPro is specialized to scan your computer quickly, and remove any virus that has slipped through your defenses. Best of all, HitmanPro has a 30-day Unlimited Use Trial and is designed to work alongside existing security programs without any conflicts.

» Download HitManPro 3 Today!
Is there a difference in quality between HDMI, DVI, and VGA inputs?
– Patty S., Jacksonville, FL
Yes, VGA (video graphics array) is an analog interface, and it produces lower quality than what you'd see with DVI or HDMI. Both DVI and HDMI deliver an uncompressed digital video signal to your monitor, so the video quality is the same. The primary difference between the two is that HDMI is capable of providing both audio and video information at the same time. If you're connecting a laptop or PC to an HDTV via DVI, you'll need a separate cable to hear the audio from your computer. With HDMI, you'll only need one cable to make both audio and video connections.


PC Performance Tip: Change A PC's Registered Owner

When you've inherited someone else's PC and want to make it your own, you can change the registered owner's name in the Windows Registry. Here's how to do it. Open your Registry Editor, and navigate to the RegisteredOwner key value located in:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
CurrentVersion\RegisteredOwner


Now when you check the name of the owner by clicking on Start and typing winver into the Search Programs And Files box, your new name should appear instead of the old one.

Please Note: Before performing these tweaks, we recommend backing up your systems registry. To back up the Registry the easy way, simply open Control Panel, click System, and then click System protection on the left sidebar. Click the big Create button to have Windows walk you through the straightforward process of creating a System Restore Point — it's as easy as that.


» Download RegistryWizard Now! (New version now available)


Driver Tip: Resolving Driver Issues

Whether you have recently installed a device or it came pre-installed, you will definitely have problems if the right driver isn't installed, or has become corrupted. Here are some of the things you can try to resolve a driver related issue:
  • Restart the computer – Before you do anything, try a simple restart of the computer. Sometimes the computer freezes or gets overwhelmed, and restarting the machine may resolve the problem. Bear in mind that most operating systems require that the computer be restarted after a new installation; otherwise the connected device will not work properly.

  • Disconnect and reconnect the device – Especially if the device is connected via a USB (universal serial bus) port, disconnect it and then plug it in to a different USB port. This will allow the operating system to automatically resolve problems related to minor resource conflicts. If all goes well, the OS will detect the device (assuming it is plug-and-play) and install the correct drivers.

  • Check if an updated driver is available – Run a scan with DriverAgent for the latest version of the driver. Installing the latest driver doesn't only ensure that your device will work properly, but it will improve the device's performance as well.

  • Check your driver's compatibility – Ensure that your driver is compatible with the operating system and other hardware on your computer. DriverAgent will locate the latest compatible drivers for your system. All you need to do is run a scan.
» Perform a driver scan now!



BIOS Tip – Improve Boot Up Speed by Upgrading Your BIOS

Does your system take a little too long to boot up? You can cut considerable time off of your boot time by tweaking the BIOS settings a bit. One of the ways is to adjust the QUICK POWER ON SELF TEST setting. This may also be called FAST BOOT, or QUICK BOOT.

Do you really want your system to test the RAM each time you boot up? Let me tell you that if you have more than 500 MB, then no, you don't, because the process can take minutes. Also, the RAM test won't catch anything but the most catastrophic of RAM issues so it's next to useless. So, to save time, leave the setting enabled.

Another way of improving your boot time is by simply updating the BIOS. Upgrading your BIOS can improve not only the boot up speed, but also significantly improve the overall performance of your computer as well.

» Perform a BIOS scan now!

Tech Tip
Why Wasn't I Asked If I Was Sure That I Wanted To Delete That File?
A missing feature in Windows 8 is the confirm file delete dialog we were all so familiar with. In previous versions of Windows when deleting a file, you were asked "Are You Sure You Want To Move This File To The Recycle Bin?" This gave you an opportunity to back out of deleting the file in case you hit a wrong key by mistake. In Windows 8, when you delete a file the file just goes straight to the recycle bin. If you want Windows to confirm the file deletion again, here's how to get it back:

From the Desktop, right click Recycle Bin, and choose Properties.

Check the option "Display delete confirmation dialog." This will turn on the confirmation dialog box every time you delete a file or folder. Click Ok to save the change.








DriverAgent eSupport UndeletePlus RegistryWizard BIOSAgentPlus
 
Follow Us

Quote of the Month
"What we're doing here will send a giant ripple through the universe."

- Steve Jobs

Sites of the Month

Fun Sites
GoodReads
Discover and share books you love on Goodreads, the world's largest site for readers and book recommendations!

Useful Site
Wonder How To
Your guide to free how to videos on the Web. Watch the best online video instructions, tutorials, How-To's for free. Have your own how to videos? Submit them to share with the world.

Stat of the Month

Quarterly U.S. Television Shipments by Display Type
(Millions of Units)

Top-5 Cellphone Handset OEMs in 2012
Source: IHS Research
June 2013

Vocab Test

Mopper

A person who uses mobile devices to browse online stores, comparison shop, and get recommendations from friends.

Browser Add-On

Shareaholic

The easiest way to share interesting webpages using Facebook, Twitter, Email, Gmail, Plus, Reader, Bookmarks, and more.


SmartPhone App

MyMovies

Allows you to catalog your entire movie collection library from a high quality online data service containing data for more than 725,000 DVD, Blu-ray and HD DVD titles from various countries.

  Twitter Tip

Favoriting a tweet is a great way to increase followers and to capture the attention of influencers who are tweeting content that you like.

iPhone App

iOptimizer

iOptimizer

iOptimizer is the ultimate application for getting to know your iPhone, iPad or iPod better. iOptimizer monitors the performance of your device, so that you can configure it for optimal use. It will also help you find out everything about your iPhone, iPad or iPod Touch both on the system and on the user level. iOptimizer is powerful, intuitive, and extremely easy to set up and use.

(New Version - May 2013)
  • iPad Support
  • Improved 'Activity' Section
  • Improved 'Processes' Section
  • Improved 'Battery' Section
  • Improved 'System' Information
  • Improved 'Network' Section
Best of all — It's FREE!

QR Code



©2013 eSupport.com. All Rights Reserved. | eSupport.com, Inc. | 120 Water St., Suite 405, North Andover, MA 01845
Technical Support: | Customer Service & Orders:


Don't want to receive this newsletter? Unsubscribe