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Question and Answer
I'm a "newbie" to eSupport.com. After noticing my notebook was running like a dog and frequently crashing, I was told by a tech at a popular PC repair store that my 18 month old Dell running Windows 8 is loaded with corrupt files. He told me the cause is most likely a hidden virus or perhaps my hard drive's file system sector is damaged. Can you suggest an application to fix this problem on my notebook? Thanks, I hope you can help me.
– Michael M. Tempe, AZ
Thanks Michael. Corrupted files can lead to major PC headaches, including poor performance, even data loss. It can be a tough task getting to the core of the problem. For the best solution, eSupport.com recommends a PC repair program called Reimage. In no time, Reimage's powerful scan & repair technology will identify, deactivate an then quarantine all Malware found on your PC, then remove any virus damage. All your System Files, DLLs, and Registry Keys that have been corrupted or damaged will be replaced with new healthy files from Reimage's continuously updated online database consisting of more than 25,000,000 updated essential components. Reimage will replace any damaged or missing file on a Windows operating system with a healthy version of the file so that your PC's performance, stability & security will be restored and even improve.

» Download Reimage
My daughter and I take hundreds even thousands of digital photos each month. We upload the photos to a shared PC at home. Now we have a problem because our hard disk is running out of space and our huge photo collection is a mess. We both agree we have thousands of duplicate photos that we can delete. Can you recommend a tool to help weed out duplicates photos and help reorganize folders?
– Wendy C. Newport News, VA

This is becoming a popular concern for computer users for a couple of reasons. First, as you fill up your hard drive it can impact performance. The other concern is cost. A new hard drive can be expensive. Plus, if you use a cloud based storage site like Carbonite or Mozy, why pay to store duplicates photos? The best tool that we've tested and recommend is Duplicate Photo Cleaner. In a matter of minutes, Duplicate Photo Cleaner can identify with incredible accuracy all of your duplicate photos and allow you to easily select, manage and delete duplicates in bulk. Best of all you can try Duplicate Photo Cleaner for free today.

» Download Duplicate Photo Cleaner

I have Windows 7 running on a Dell desktop, which I leave turned on, but logged off of the Internet. Every six weeks or so, when I clear the screen saver first thing in the morning, I get a Windows message, "An external storage device has been connected." Before I can acknowledge it, it disappears. Any idea why this would happen? I'm mostly concerned that some type of virus could be downloading info from the PC.
– Don G., Baltimore, MD
It's almost certainly not tied to a virus. The message may appear if you left any devices with storage capability, such as a thumb drive, digital camera, etc., connected to a USB port on your computer. If not, you can use DriverAgent to check to see if the software drivers for your computer's hard drive and other equipment need to be updated.

Driver Tip: Rolling Back Drivers in Windows

Are you having problems with your laptop battery not charging? Have you ever thought that it could be a device driver issue? Well it very well could be.

  1. Open the Device Manager.

  2. In Device Manager, locate the device that you want to rollback the driver for. You can navigate through the hardware categories by clicking the + or > icon. You can find specific devices under these major hardware categories

  3. After finding the hardware you're rolling back the driver for, right click on the device's name or icon and click on Properties.

  4. In the Properties window for the device, click the Driver tab.

  5. On the Driver tab, click the Roll Back Driver button. If the Roll Back Driver button is disabled, Windows does not have a previous driver to roll back to so you won't be able to complete this process.

  6. Click the Yes button to the "Are you sure you would like to roll back to the previously installed driver software?" question. The previously installed driver will now be restored. You should see the Roll Back Driver button as disabled after the roll back is complete.

  7. Click the Close button at the bottom of the device properties screen. Click Yes on the System Settings Change dialog box that says "Your hardware settings have changed. You must restart your computer for these changes to take effect. Do you want to restart your computer now?" If this message is hidden, closing the Control Panel window might help. You won't be able to close Device Manager. Depending on the device driver you're rolling back, it's possible that you won't need to restart your PC. If you don't see the message, consider the roll back complete.

  8. When Windows starts again, it will load the device driver for this hardware you had previously installed.
Driver Roll Back only allows you to roll back a driver once. In other words, Windows only keeps a copy of the very last driver installed. It does not keep an archive of all previously installed drivers for the device.


» Perform a driver scan now!



PC Performance Tip: Corrupted Registry 
There are a few symptoms that your system which tells you that you have a corrupted registry. Certain computers show several of these symptoms while others only some. The degree in which your computer displays these symptoms is dependent on how bad the corrupted windows registry may be.

  1. Slow Running Windows Applications – This is one of the most widely reported symptoms of a corrupt registry. Opening documents, switching between programs and the like takes longer and longer to accomplish leading to massive frustration.
  2. Computer Screen Freezes – A very common error. Most screen freezes happen when you switch between programs or try to exit a program.
  3. Random Error Messages – This is the scariest problem because the messages are very hard to diagnose. An example would be the ever popular "Blue Screen Of Death" memory dump error screen.
  4. Slow PC Shutdown and/or Startups – Extremely slow loading and shutdowns. More than 5 minutes.

» Perform a registry scan now!


BIOS Tip – Start Your PC at a Certain Time Every Day

Have you ever wanted your computer to be up and running and waiting for you when you get to your desk? In your BIOS setting you will find a section called POWER OPTIONS or POWER MANAGEMENT. In that section of some BIOS, you will find an option called POWER ON BY ALARM. This feature can be used to turn on your computer at a set time every day. For example, if you are someone who arrives in your office every day by 9:00 am, you can set your computer to turn on at 8:55 am using this feature. Just set that time in the POWER ON BY ALARM option. Once set, your computer will start up at that time every day. Your system will be ready and waiting for you when you arrive at your desk.

» Perform a BIOS scan now!


Tech Tip

Are your programs taking too long to open? Are they on a Network Drive?
If programs are taking too long to open, they could be stored on network drive that has a slow connection. Make sure that the programs are installed on your C drive. This will cut down considerably on the time it takes to open the program.

DriverAgent eSupport UndeletePlus RegistryWizard BIOSAgentPlus

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Quote of the Month
"Twitter is the Devil's playground."

- Albert Brooks

Sites of the Month

Fun Sites
Peggo
Record beautiful MP3s of your favorite YouTube videos. Fast, free, and packed with great features like subtracks, artist and title tags.
Useful Site
Younity
Your personal cloud. All your files, on all your devices, all the time. without syncing.

Stat of the Month

Global Shipment Forcast for High-Speed Wireless-Enabled Mobile Pc's
(Millions of Units)

Global Monthly LCD-TV Panel Shipments
Source: IHS Research
December 2014

Vocab Test

Cyberchondriacs

Those who go online for health care information. Often times these people end up misdiagnosing their symptoms and cause more worry about their condition than needed.

Browser Add-On

PearlTrees

A place to collect, organize and share everything you like on the web.


SmartPhone App

Shield for Chrome

Shields you from adware/spyware/malware extensions and websites


Twitter Tip

Don't overuse hashtags (2-3 most per post).

iPhone App

iOptimizer

iOptimizer

iOptimizer is the ultimate application for getting to know your iPhone, iPad or iPod better. iOptimizer monitors the performance of your device, so that you can configure it for optimal use. It will also help you find out everything about your iPhone, iPad or iPod Touch both on the system and on the user level. iOptimizer is powerful, intuitive, and extremely easy to set up and use.

(New Version - May 2013)
  • iPad Support
  • Improved 'Activity' Section
  • Improved 'Processes' Section
  • Improved 'Battery' Section
  • Improved 'System' Information
  • Improved 'Network' Section
Best of all — It's FREE!

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