eSupport.com Monthly Newsletter
eSupport.com View Newsletter Archive Support
Monthly Newsletter
eSupport.com Products

Question and Answer
We received a used Dell Inspiron laptop with Windows 7 from a friend. Compared to other PCs in the house, it doesn't run very well. I've noticed several error messages when I boot-up. My problem is I have no idea what they mean or how to fix them. I don't have the Windows CD, so I can't re-install the OS like someone suggested. Can you recommend anything that can breathe some new life into our Dell?
– Alicia A., San Jose, CA
Your Dell only needs a little "TLC". Check out a popular app called Reimage. Within minutes of running Reimage's free system scan you will have the ability to safely restore and repair Windows. Reimage's patented PC repair technology automatically detects and replaces corrupted or infected system files. It's like a clean Windows installation and complete PC tune-up within minutes. Best of all you won't lose any programs, settings or any of your user data. Reimage will restore your PC in just a few clicks and get you back to peak performance. Reimage also provides a 24/7 toll free support hotline if you need help.

» Click here for more information on Reimage
I’ve been using DriverAgent for years and I love it! But I was wondering if eSupport.com is going to come up with a stand-alone version of DriverAgent? I think that would be a great idea and very helpful to your users.
– Randall F., Tucson, AZ

We think it’s a great idea too Randall, and we are proud to announce our new stand-alone version of DriverAgent. The DriverAgent features you’ve come to love are still there. But we also have new features, such as DriverBackup, Download Manager, and Schedule Manager. Click below to download the new stand-alone version of DriverAgent.

New Version of DriverAgent

What is the difference between a computer with an integrated graphics processor and one with a dedicated graphics processor?
– James W., Dayton, OH

Computers with integrated graphics will either have a chip built into the motherboard or capabilities built into the processor that performs the task of displaying video onto your monitor. The integrated graphics share resources with your computer’s memory, which can degrade the computers video performance. A dedicated graphics card is an add-on card whose sole job is to handle video processing tasks. If you are someone who plays video games or plan on editing home movies on the PC, it would be wise to have a dedicated video card. One of the key graphics processor specifications is the amount of video memory the card offers. The more memory the card offers, the faster the computer will be able to play games and the greater support it will offer for HD video. To let you easily connect your PC to an HDTV, many new computers offer an HDMI output to let you use a single cable for audio and video.

Driver Tip: The Advantages of Updating Video Card Drivers

We get asked a lot if there really are any advantages to upgrading the drivers for your video card. Does it really make a difference?

Well the answer is yes. It does make a difference. There are several reasons to update your Video Card drivers. Here are a few:

First, if you are a gamer you will notice the difference much more than the average computer user. Secondly if you are someone who watches a lot of movies or videos on your computer, up to date drivers are a must.

With many of today's game titles and streaming video technologies, the need for more advanced video cards has arisen. Along with the new equipment it is important that you keep your drivers up to date.

Keeping your video drivers up to date fixes Limited Screen Resolution settings, along with providing support for higher refresh rates, it will also eliminate jitters in 3D modeling.

The newest driver will help with video creation/editing software and eliminate skips and pauses during video playback. The drivers will fix issues where videos play normally when scaled down, but play poorly or refuse to play at full screen. The new drivers will also help with higher frame rates (or Frames per Second) during game play or video playback resulting in smoother appearance and better experience, which will lead to increased system stability.


» Perform a driver scan now!



PC Performance Tip: Skip the “Use The Web Service to Find the Correct Program” Box

If you’ve used Windows for any length of time, you’ve likely tried to open a file with an unknown extension. Instead of getting a list of programs to open the file with, you get an annoying dialog asking you to use a web service to find a program. If you selected “Select a program from a list of installed programs”, you would get this much more useful dialog box with a list of program to choose. So how do we change this so that you only get the second dialog box?

The registry tweak will show you the second Open With dialog instead of that irritating first one:

Open regedit.exe through the start menu search or run box, and then browse down to the following key (create the key if it doesn’t exist)

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
CurrentVersion\Policies\Explorer

Create a new 32-bit DWORD value on the right-hand side with the following values:

  • Name: NoInternetOpenWith
  • Value: 1

The change should be immediate, no need to restart anything. To reset back to default, set the value to 0 or delete the key.

» Perform a PC performance scan now!


BIOS Tip – Why does a computer need a BIOS?

We were asked recently by a customer an interesting question. Why does a computer need a BIOS?

A BIOS is a hardware dependent piece of code stored on the motherboard itself. Every different motherboard needs a custom BIOS written for it, so it would be impossible to have a generic BIOS/OS all-in-one (although the BIOS is technically just stored code, so you could theoretically write an OS for one particular motherboard).

The purpose of the BIOS is to do the following: When the PC starts up, the first job for the BIOS is the power-on self-test, which initializes and identifies system devices such as the CPU, RAM, video display card, keyboard and mouse, hard disk drive, optical disc drive and other hardware.

Note that you can still start a computer without any external storage - which is why the BIOS is a requirement for a computer. In other terms, the BIOS provides a common software interface to allow a stored computer program to communicate with various hardware devices connected to the motherboard. For example, if I have two different motherboards with two different SATA controllers, the BIOS allows me to write a piece of code that can work with both, without my knowledge of how the motherboard actually sends commands to the SATA device. I just have to tell the computer "read sector X from this SATA device", and the BIOS is responsible for actually sending those commands to the hardware.

Where it actually gets the "read sector X" information from is a stored program contained within the BIOS, which usually directs the computer to start reading from a bootloader stored in a common location. These common locations are agreed upon by various software and hardware developers, and usually provided to the public to allow for more compatibility between systems.

Once a basic level of interfacing (again, logical interfacing through software) is established, the operating system itself builds a common interface with your various hardware devices (usually by using "device drivers"), and the operating system can then control the hardware.

Finally, it should be noted that the BIOS is also used to make modifications to the computer hardware configurations, and store them in the on-board EEPROM (so your computer remembers the changes next time you start it up). However, once the operating system is loaded, it has full control of the computer.

This allows for motherboard manufacturers to develop software allowing you to make these changes from within your operating system, as opposed to having to reboot into the BIOS. Again, this is very hardware and software dependent, but goes to show that all computer interfacing is relative. The BIOS is exactly what its name implies - a basic input/output system, to allow a common software interface for a more advanced program ("operating system") to take control of the machine.

» Perform a BIOS scan now!


Tech Tip

Use a Picture Password in Windows 8?
Using a picture password is a fun way to keep your device secure while not having to remember a complex password. To enable it, press the Windows key + I to get to the settings charm. Click "Change PC settings" at the bottom right, and go to the Users tab. Under "Sign-in options" will be the "Create a picture password" button. This will give you the option to choose any picture, and then define three gestures anywhere on the image.


Follow Us
Twitter Google+ Facebook

Quote of the Month
"You have to stay faithful to what you’re working on."

- Stephen King

Sites of the Month

Fun Sites
Rotten Tomatoes
The ultimate movie and TV database, featuring thousands of Movies, TV Shows, TV & Movie Reviews.
Useful Site
TechNibble
A resource for Computer Technicians to start or improve their Computer Repair businesses.

Did You Know?

Wrigley's gum was the first product with a bar code to be scanned at a supermarket.


Vocab Test
Trap Door

Slang for a hole built into a security system allowing software designers back inside to fix a problem without the use of a password.

Browser Add-On
Resurrect Pages

What do you do when a page is dead but you still want to see it? This add on will help you.

SmartPhone App
Waze

Not just a GPS. Join other drivers in your area who share real-time traffic and road info, saving everyone time and gas money on their daily commute.


Twitter Tip

Don't be entirely self-promotional on Twitter. Mix up your content and interact with your followers.


iPhone App

iOptimizer

iOptimizer

iOptimizer is the ultimate application for getting to know your iPhone, iPad or iPod better. iOptimizer monitors the performance of your device, so that you can configure it for optimal use. It will also help you find out everything about your iPhone, iPad or iPod Touch both on the system and on the user level. iOptimizer is powerful, intuitive, and extremely easy to set up and use.


  • iPad Support
  • Improved 'Activity' Section
  • Improved 'Processes' Section
  • Improved 'Battery' Section
  • Improved 'System' Information
  • Improved 'Network' Section
Best of all — It's FREE!

QR Code
DriverAgent
eSupport UndeletePlus
RegistryWizard
BIOSAgentPlus



©2014 eSupport.com. All Rights Reserved. | eSupport.com, Inc. | 120 Water St., Suite 405, North Andover, MA 01845
Technical Support: | Customer Service & Orders:


Don't want to receive this newsletter? Change Your Email Preferences or Unsubscribe